Terms of Service

1. The Service

Optrek is a reference and record-keeping tool for automotive and equipment air conditioning technicians and fleet operators. It provides charge specifications, job logging, a refrigerant gas ledger, licence and compliance record storage, and related reporting features.

2. Your Account

• ·You must provide accurate and current information when registering, including a valid email address.
• ·You are responsible for keeping your account credentials secure and for all activity under your account.
• ·You must be a licensed technician or an authorised representative of a business to use features intended for licensed users.

3. Subscriptions, Billing and Trials

• ·Paid plans (Pro, Fleet, Enterprise) are billed via Stripe on a monthly or annual basis as selected. Prices are shown in Australian dollars and include applicable GST where required.
• ·Free trials, where offered, allow limited use for a set period. Trials end automatically and do not auto-convert to a paid plan unless you complete checkout.
• ·You may cancel a paid subscription at any time. Cancellation takes effect at the end of the current billing period; refunds are issued at our discretion for billing errors.
• ·We may change our fees with reasonable notice. Any change applies to the next renewal and does not affect a period already paid for.

4. Acceptable Use

• ·You agree not to misuse the service, attempt to gain unauthorised access, or interfere with its operation or security.
• ·You must not upload content that is unlawful, infringes others’ rights, or contains malware.
• ·Automated scraping or bulk extraction of data from the service is not permitted without our written consent.

5. Compliance and Professional Responsibility

Optrek is a tool to help you keep records and reference specifications. It does not replace your professional judgement or your legal obligations. Charge specifications are provided for reference only — always confirm charge weights against the vehicle or equipment data plate and follow OEM requirements. You are responsible for meeting your obligations under the Australian Refrigeration Council (ARC) licence scheme, the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 (Cth) and related regulations. Optrek does not guarantee that any record will be accepted as compliant by any authority.

6. Your Content

You retain ownership of the job records, gas logs, photos and documents you submit ("Your Content"). You grant us a licence to host, store and process Your Content solely to provide the service to you and, where applicable, to your company administrator. If you operate under a company (fleet) account, your licence details and job statistics may be visible to that company’s administrator for workforce compliance, as described in our Privacy Policy.

7. Intellectual Property

The service, its design, software and specifications databases (excluding Your Content) are owned by us and protected by Australian and international laws. We grant you a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes while your account is active.

8. Third-Party Services

The service uses third-party providers for payment processing (Stripe), artificial intelligence features and email delivery. These providers process data under their own terms. We are not responsible for the acts of third-party providers beyond our control.

9. Disclaimers

The service is provided "as is" and "as available". To the extent permitted by law, we exclude all warranties and conditions not stated in these Terms. Specifications and reference data may contain errors or omissions and should always be verified against authoritative sources.

10. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is limited to the amount you paid us in the 12 months before the claim, or AUD $100, whichever is greater. We are not liable for indirect, consequential or special damages, or for loss of profit, data or business opportunity.

11. Indemnity

You agree to indemnify us against losses arising from your breach of these Terms, your misuse of the service, or your infringement of any law or third-party right.

12. Termination

You may close your account at any time from the app. We may suspend or terminate your access if you breach these Terms, if your account is inactive, or to comply with legal obligations. Upon termination, your right to use the service ends; we will retain records as required by law and our retention policy.

13. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute is submitted to the non-exclusive jurisdiction of the courts of Queensland.

15. Changes to These Terms

We may update these Terms from time to time. We will post the revised version here with an updated date. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, contact us at support@optrek.com.au.